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Website & Email Hosting Email Setup - Windows

Click here to set up or edit your email account - Macintosh

Please note: Some older email programs do not provide a checkbox for SMTP server authentication or allow the use of the full email address as an Account User Name, so an upgrade to a newer version of the program may be necessary.

Printer Friendly Instructions: PDF or Flashpaper

Click here for Outlook 2003/XP

Click here for Outlook 2007/2010

Outlook 2000

To Add a New Account Profile:

  • Open Outlook
  • Go to Tools
  • Choose Accounts
  • Select the Mail tab
  • Click on Add
  • Select Mail. This will open the Internet Connection Wizard.
  • Enter your Name
  • Click Next
  • Enter your full E-mail Address
  • Click Next
  • Choose POP3 and enter email.tidalhosting.com in the Incoming Mail (POP3) or (IMAP) server field.
  • Enter email.tidalhosting.com * in the Outgoing Mail (SMTP) server field. (If you choose, you may enter your ISP's SMTP server information in this field instead.)
  • Click Next
  • Enter your full email address in the Account Name field
  • Enter your password in the Password field
  • Choose the method your company uses to connect to the Internet.
  • Click Next
  • Click Finish, however * if you are using email.tidalhosting.com for your SMTP server it is necessary to follow these additional steps.
  • Choose the account you have just created from the Internet Accounts window.
  • Click on Properties
  • Select the Servers tab
  • Check the box for My Server Requires Authentication
  • Click on the Settings button
  • Select Use same settings as my incoming mail server.
  • Click OK
  • Click Apply
  • Click OK
To Update an Account Profile:
  • Open Outlook
  • Go to Tools
  • Choose Accounts
  • Double click on the account you wish to update in the Internet Accounts window. This brings up Properties.
  • Locate the tab which contains the information that needs to be edited, most often this will be General or Servers.
  • Make corrections
  • Click Apply
  • Click OK

Outlook Express 6.0

To Add a New Account Profile:

  • Open Outlook Express.
  • Go to the Tools menu.
  • Choose Accounts.
  • Choose the Mail tab.
  • Select Add to add an account profile.
  • This opens Internet Connection Wizard
  • Enter your Name.
  • Click Next.
  • Enter your E-mail Address.
  • Click Next.
  • Your incoming mail is a POP3 server.
  • In the Incoming Mail (POP3, IMAP or HTTP) Server box, enter Enter email.tidalhosting.com.
  • In the Outgoing Mail (SMTP) Server box, enter email.tidalhosting.com * (If you choose, you may enter your ISP's SMTP server information in this field instead.).
  • In the Acount Name box, enter your full email address.
  • In the Password box, enter your password.
  • Click Next.
  • Click Finish, * however there are additional steps if you are using email.tidalhosting.com for your SMTP server.
  • Choose the account you have just created from the Internet Accounts window
  • Click on Properties
  • Select the Servers tab
  • Check the box for My Server Requires Authentication
  • Click on the Settings button
  • Select Use same settings as my incoming mail server.
  • Click OK
  • Now choose the Connection tab in the Properties window.
  • Check the box next to Always connect to this account using:
  • Choose the method your company uses from the drop down list.
  • Click Apply
  • Click OK
To Update an Account Profile:
  • Open Outlook Express
  • Go to Tools
  • Choose Accounts
  • Double click on the account you wish to update in the Internet Accounts window. This brings up Properties.
  • Locate the tab which contains the information that needs to be edited, most often this will be General or Servers.
  • Make corrections
  • Click Apply
  • Click OK

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